Orders are processed and prepared for dispatch within 1-2 working days. Once your order has been shipped, you will receive a confirmation email with your delivery details.

Pre-orders are dispatched within 2–4 weeks. If an item is available on pre-order, this will be clearly stated on the product page.

We currently deliver within the United Kingdom only. If international delivery becomes available, we’ll announce it on our website and show the available destinations at checkout.

Yes. You may return your order within 28 days of delivery. Items must be unworn, unused, and returned in their original condition.

Please email us at info@nelbee.co.uk with your order number and request. We will guide you through the next steps.

Each garment includes its own care instructions. We recommend following the label carefully to preserve the quality, softness, and longevity of each piece.

We carefully select high-quality materials chosen for comfort, durability, and feel, including organic and responsibly sourced fabrics where stated.

Our pieces are designed with a relaxed, timeless fit. If you are between sizes, we recommend selecting the larger size for longer wear.

For all enquiries, please email us at info@nelbee.co.uk. We aim to respond within 1–2 working days.